The items displayed on our website are either in stock or available from one of our key suppliers. We challenge ourselves to provide a prompt delivery service and try to fulfil orders within 3 to 5 working days (sooner in some cases). We do have some items that can have longer delivery times which require separate arrangements to be made for a convenient delivery date. Items with longer lead times have a note displayed on the product page otherwise our normal delivery schedule applies. The cost of delivery is clearly stated on the checkout page and payment is taken with your order.

Standard Delivery is £3.95 on all orders up to £44.99. Orders over £45.00 will be delivered FREE of charge. This applies to all UK Mainland addresses. Delivery to the Highlands, Islands and Northern Ireland may incur an additional delivery charge depending on the item. Please contact us for a quotation click here.

At Lely (UK) Limited we want to be as flexible as possible and offer the facility to have your order delivered to another address other than your home (subject to security checks). This is great if you are busy and there isn't anyone at home during the day and need your purchase delivered to your work address or if you are buying something as a gift for a family member or friend. Simply create an account with your own personal details then change the delivery / shipping address at step 2 of the checkout process and fill in the address where you want your item to be sent.

When ordering multiple items, we may fulfil your order in separate consignments but will not charge any extra for doing so. In the event of an item being unavailable or we have failed to deliver within 28 days, we will make contact with you explaining the details and give you the opportunity to cancel your order. Any payment you have made to us will be refunded.

When you have placed an order at www.sologarden.co.uk, you will receive a confirmation e-mail with the details of your purchase. Your order represents an offer to purchase an item which is only accepted when we e-mail confirmation of dispatch.

Returning an Item 

We honour your right to cancel an order under the distant selling regulations (2000). You have 7 days in which to notify us that you wish to cancel and the 7 days commences on the day after you receive your order. This is your statutory 'cooling off' period. You can notify us by e-mail, or fax click here. Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. You must notify us prior to sending the item back otherwise we cannot accept it.

Items must be returned as sold in its original packaging and in "as new" condition. If the item has been unpacked and the contents or packaging is damaged in any way, the item will be returned to you and we will charge you for any additional carriage. Any promotional item or free gifts that were sent as part of the order must be returned also.

Any item being returned to us must be received by us within 14 days of us being notified of your intention to send the item back. Only after inspection and providing the conditions in this agreement are met, we will refund the invoice value of the item less the cost of delivery. This charge varies according to the weight of the product and we will confirm what that is when you contact us about returning your order.

If you prefer, we can make arrangements to collect the item for you and as long as the conditions in this agreement are met, we will refund your credit card less the cost of delivery (as above) plus the cost for returning your order.

Returning a Defective or Damaged Item 

At Lely (UK) Limited, we expect a high level of service from both ourselves and our suppliers. In the rare occurrence that you have received your order and it is defective or damaged, please contact us immediately either by e-mail or using our contact page and we will arrange to return the damaged item and send you a replacement. 

"We"‚ "us" and "our" refer to www.sologarden.co.uk and Lely (UK) Ltd.‚ its subsidiaries‚ associated and affiliated companies.

Commitment

Lely (UK) is fully committed to protecting your privacy and we have set out the details below to help you understand what information we collect and how it is used. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

Personal Information

The information we collect is done so purely to enhance the shopping experience we provide you, our customer. The information is used to complete orders‚ process payments‚ communicate and deliver products and services. You can always check the information we hold about you by contacting us by sending us an e-mail using our contact us page. If any details are incorrect‚ you can amend them in your customer account area or by e-mailing us and we will make any changes for you.

Communication 

We will e-mail you on the receipt of an order and then again to notify you when your order has been despatched. We may also contact you from time to time notifying you of other products or services that we think you might be interested in. If you no longer wish to receive further updates, you can either contact us or modify your profile in your customer account area and we will honour your wishes.

Cookies 

New technologies are emerging on the internet and help us deliver customised visitor experiences. One such technology is a "cookie" which we use to provide you with customised information when you are using our site. Most internet browsers automatically accept cookies as they can help and make surfing the internet more convenient. You can choose in your browser settings whether to accept cookies or not and if you do allow them‚ we recommend you ensure logging off prior to closing your browser or moving to another website.

Please be aware that our site may link to other websites and we cannot be held responsible for the data policies‚ content or procedures of any linked website.

Finally‚ we want you to have an enjoyable experience shopping with us and our policies and terms are put in place to help and support the products and services we provide you.

On our website we want you to have an enjoyable shopping experience with us as we endeavour to provide you with the very best possible products and services. Below are our terms and conditions and we recommend you read these as by using www.sologarden.co.uk you accept and agree to be bound by our conditions. We may change our terms from time to time without notice to you and any changes will only apply to orders placed subsequent to any alterations.

Company Details

The Solo Garden website is operated by Lely (UK) Limited.‚ a British registered company based in England and is subject to English law. Our company registration number is 00937578 and our registered address is:

1 Station Road
St Neots
Cambridgeshire
PE19 1QH

VAT Registration Number: GB 213 8916 62

If you have any questions or queries‚ please use one of the contact options on our contact us page and we will get back to you. "We"‚ "us" and "our" refer to www.sologarden.co.uk and Lely (UK) Limited‚ its subsidiaries‚ associated and affiliated companies.  

Purchase

To make a purchase from www.sologarden.co.uk ‚ you must be over 18 years of age. If you are under 18 and wish to use our website‚ you must do so only with the involvement of an adult. All quoted prices are inclusive of V.A.T and any delivery charge levied on your purchase is quoted prior to confirming your order. All our prices are quoted in GBP(£s) sterling and we are only able to accept orders from the UK mainland and Northern Ireland.

When you have placed an order with Lely (UK) Limited you will receive a confirmation e-mail with the details of your purchase. Your order represents an offer to purchase an item which is only accepted when we e-mail confirmation of dispatch. For more details‚ please read our delivery and returns policy.

Payment Gateway  

We take security very seriously and have chosen Barclaycard’s and SagePay to capture and process payments. When you enter your payment details‚ our ‘Secure Server’ (SSL) encrypts this data before sending it over the internet. Our Secure Server uses 128 bit encryption which is the highest level of encryption currently available. We take all reasonable precautions to keep your payment and order details secure however‚ unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. In fact, we have deliberately chosen not to see your credit card details at all. When you submit your payment, your financial details are seen by Barclaycard and not any of the team at Lely (UK) Limited.

Copyright

The graphics‚ logos‚ text and content of our site are the property of Lely (UK) Limited. Any use of the graphics‚ logos and contents are strictly forbidden unless authorisation has been given in writing by the proprietors of Lely (UK) Limited.

Your Account

To make a purchase from our website‚ you will be asked to complete your details with an e-mail address and password. It is your responsibility to maintain the confidentiality of your account details and you must ensure‚ when sharing a computer with someone else‚ you restrict access to your account. We recommend you do not allow your password for this or any other websites to be saved in your internet browser. This is a precautionary measure and although it is less convenient on sites you visit frequently‚ it makes you less vulnerable if the password was stolen or a virus were to attach itself to your equipment.

Please ensure that the details you provide us with are correct and complete. If there are any changes to your contact details‚ please correct them by logging in to your customer account profile and making the appropriate alterations click here.

Your Conduct

You must not use our website in any way that is likely to cause disruption or damage or for any fraudulent or criminal act. You accept that all communications sent from your computer are your responsibility and not ours and any comments and reviews that are left reflect your view and not that of Lely (UK) Limited.

Communication

By agreeing to our terms and conditions‚ you accept to receive electronic and postal communications from us. If‚ at any time‚ you no longer wish to receive information from us regarding products or services‚ you can e-mail us via our contact us page or by amending your profile in your account click here . This does not affect your statutory rights.

Specifications

Lely (UK) Limited has taken every care in the preparation of the content of this website‚ in particular‚ to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However‚ orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown and the weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on our website however‚ the actual colours you see will depend on your monitor and we cannot guarantee your monitor's display of colour will accurately reflect the colour of the product on delivery. To the extent permitted by law in England‚ we disclaim all warranties‚ express or implied‚ as to the accuracy of the information contained in any of the materials on this website. Lely (UK) Limited shall not be liable for any personal loss or damage which may arise from the use of any of the information contained in any of the materials on our website.